SHIPPING POLICY
Free Shipping
We offer free shipping on all orders with a total cart value of Rs. 3000 or above. For orders below Rs. 3000, a flat shipping fee will be applied during checkout.
Delivery Time
We strive to process and ship your order within 15 business days. Delivery times may vary depending on your location. Once your order is dispatched, you will receive a confirmation email with tracking information.
RETURNS POLICY
No Returns
Due to the nature of our products and hygiene concerns, we do not accept returns or exchanges unless the item received is damaged or defective. We prioritize the safety and well-being of our customers, and therefore, we cannot accept returns for reasons other than product defects.
Delivery Time
We strive to process and ship your order within 5 - 7 business days. Delivery times may vary depending on your location. Once your order is dispatched, you will receive a confirmation email with tracking information.
DAMAGED OR DEFECTIVE ITEMS
Inspection upon Delivery
Please inspect your package upon delivery. If you notice any damage to the packaging, kindly refuse the shipment or make a note of the damage while accepting it.
Reporting Damages
In the event that you receive a damaged or defective item, please contact our customer support team within a day of receiving the order. Provide details and, if possible, attach photos of the damaged item.
If you receive damaged goods in transit, please contact us and send us an unboxing video.
Resolution Process
Our customer support team will review your case and guide you through the resolution process. We may request additional information or evidence, if necessary.
Refunds or Replacements
If the damage or defect is confirmed, we will offer a refund or replacement for the damaged item(s). Refunds will be processed to the original payment method used during checkout.
NOTE - We are not responsible for any delays or issues caused by third-party shipping carriers. It is essential to provide accurate shipping details during checkout. We are not liable for any loss or non-delivery due to incorrect or incomplete address information.
Please ensure that you carefully review and understand our shipping and returns policy before placing an order. If you have any questions or concerns, please contact our customer support team for further assistance.
DISCLAIMER
About
At Crib to Crayons, we strive to provide an exceptional experience for our customers when it comes to purchasing toys for kids. However, we want to ensure that you are aware of certain disclaimers and limitations to ensure a safe and satisfactory shopping experience. Please read the following disclaimer policy.
Product Usage
The toys sold by Crib to Crayons are intended for recreational and educational purposes. It is important to supervise children during playtime and ensure that toys are used in accordance with the recommended age guidelines provided by the manufacturer.
Safety Precautions
While we prioritize offering safe and reliable toys, it is essential for parents and guardians to inspect toys for any potential hazards before giving them to children. Regularly check for loose parts, sharp edges, or any signs of wear and tear. Immediately remove any toys that may pose a safety risk.
Product Descriptions
We make every effort to accurately describe our toys, including their features, dimensions, and materials. However, slight variations may occur, and colors may appear slightly different due to monitor settings. Please refer to the provided product information and images as a general guide.
Third-Party Content
Our website may contain links to third-party websites or resources. Crib to Crayons is not responsible for the content, accuracy, or privacy practices of these external sites. Please review the terms and policies of those websites before engaging with them.
Pricing & Availability
While we strive to maintain accurate pricing and stock information, errors may occasionally occur. Crib to Crayons reserves the right to correct any pricing or availability errors and may modify or discontinue products at any time without prior notice.
Limitation of Liability
Crib to Crayons shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our toys, even if we have been advised of the possibility of such damages.
Conclusion
By using the Crib to Crayons website and purchasing our toys, you acknowledge and agree to abide by the terms and conditions outlined in this disclaimer policy. If you have any questions or concerns, please feel free to contact our customer support team for assistance.
PRIVACY POLICY
About
At Crib to Crayons, we are committed to protecting the privacy and personal information of our customers. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store. Please read the following privacy policy.
Information Collection
a. Personal Information: When you place an order or create an account on our website, we may collect personal information such as your name, email address, shipping address, and contact details. This information is necessary for order processing, shipping, and customer support.
b. Non-Personal Information: We may also collect non-personal information, such as browsing patterns, IP addresses, and device information, to improve our website's functionality and provide a better user experience.
Information Usage
a. Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipment, and delivery updates.
b. Communication: We may use your email address or contact number to communicate with you regarding your orders, respond to inquiries, and provide customer support.
c. Marketing: With your consent, we may send you promotional emails or newsletters about our latest products, special offers, or upcoming events. You have the option to opt-out of these communications at any time.
d. Improvements: We may use your information to enhance our website, tailor product offerings, and analyze customer preferences to improve our services.
Information Sharing
a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in website operations, payment processing, shipping, or customer support. These providers are obligated to keep your information confidential and only use it for the designated purposes.
b. Legal Compliance: We may disclose your personal information if required by law or when we believe it is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your data, but we cannot guarantee absolute security.
Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by law. Once the retention period expires, we will securely delete or anonymize your data.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe that we have inadvertently collected information from a child, please contact us to have the data removed.
Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any concerns regarding your data, please contact us using the provided contact information.
Conclusion
By using the Crib to Crayons website or providing your personal information, you consent to the collection, use, and disclosure of information as described in this privacy policy. We may update this policy from time to time, and any changes will be posted on our website.